Who We Are

We are an Australian BPO Company with clients across Australasia, US & Europe. Founded on the principles of providing superior professional expertise and comprehensive solutions for our clients complete IT needs, we offer a full range of IT development, implementation and maintenance services; including a secure and proficient network design, successful systems integration, effective project management and installation of technologies, right through to pro-active and reactive desktop support. We specialise in IT services but also provide an excellent support for SEO, website designing, architecture, and data entry, as well as internal projects to support our own growing business.

Mission

H – High value service to our partners
O – Operate competitively in the global market by providing innovative I.T solutions.
 I – Inspires communities through corporate social responsibility.
T – Together we provide a dynamic learning work environment for the people.

Vision

To be the global standard for customer excellence of I.T driven solutions.

Core Values

  • Leadership
  • Professionalism
  • Teamwork
  • Customer Service Excellence
  • Quality Driven
  • Creativity

Quality and Information Security Policy

The continuing Policy of House of IT is to provide a high quality, professional and efficient IT driven services to ensure the satisfaction of all of the requirements of our stakeholders. This achievement will result in securing efficiency, a strong customer focus and enhancement of long-term sustainability and profitability within the Organisation.

The Management Team shall be accountable for the leadership and commitment, and bear the responsibility for establishing, implementing, integrating and maintaining the Quality Management System.

We undertake to ensure sufficient resources are made available within the Organisation to achieve our strategic goals. We undertake to ensure through communication, engagement, best practise and training that Quality is the aim of all members of the Organisation.

Through direction and support, each employee will have a proper understanding of the importance of the Quality System function, their responsibility to contribute to its effectiveness, and its direct relevance to the success of the Organisation.

Equally, every employee is responsible for, and will be trained to perform the duties required by his or her specific role, as well as, become an advocate of the company brand by inspiring communities through its corporate social responsibility.

The Organisation has a Policy of promoting continual improvement through employee empowerment and setting of Quality Objectives in line with the framework laid down within ISO 9001:2015 Standard. These objectives will address the risks and opportunities within the Organisation as determined by Top Management.

We hereby certify that this Quality Manual and the Standard Operating Procedures Manual accurately describes the Quality System in use within the Organisation to meet the requirements of ISO 9001:2015.

The Quality System will be monitored, measured, evaluated and enhanced regularly under the Top Management’s ultimate responsibility, with regular reporting and communication of the status and effectiveness at all levels.

House of IT will also ensure that the information confidentiality, integrity and availability is maintained by addressing all known and potential risk thru effective information system controls applied and continually improved to all projects, processes and activities. This can be done by ensuring compliance to applicable information security legal and statutory requirements of relevant parties.