Office 365’s Microsoft Lync Online Features

Office 365’s Microsoft Lync Online Features

Cloud computing revolutionises communication and collaborative undertakings among many other services. This is what Office 365 for business Microsoft Lync Online offers organisations. Lync Online contains Share Point online, Microsoft Office Online and Exchange email. Microsoft Lync Online offers advance communication capabilities, which includes screen sharing, instant messaging (IM), presence, and PC-audio, video and Web conferencing.

Instant Messaging

When the spirit of urgency arise and as more engagement is needed on a particular subject, you can add multiple parties to join in the same conversation. Thus, you can have quick answers to urgent questions from your colleagues. You can also get reconnected to one topic by re-entering the existing conversations. People outside the organization can also be connected by the users. One of the primary components is the Intelligent Instant Message Filter (IIMF) attached into Microsoft Lync Online that aids in protecting both the customer network and the Microsoft managed network against contagious computer viruses and spams. Microsoft’s premier and extensive experience in operating and designing advanced available instant messaging solution makes Microsoft Lync Online robust and versatile. The public IM connectivity capacity surges its coverage more through permitting connections with numerous public instant messaging networks such as MSN / Windows Live, Yahoo!, and AOL.

Presence

This feature can detect whether or not one is available for chat. Microsoft Lync Online enables users to display their present status such as, Offline, Away, Do Not Disturb, or Available for others to know their availability for discussion. To monitor the current status of another user, one can add users to the contact list. This contact list can be organized and group contacts in various ways, such as by department or other fields. One can also search their establishment’s address book to search other users, thus, it is unnecessary to add someone to the contact list to know another user’s presence or to send an instant message.

File Transfer / Sharing

Microsoft Lync Online offers peer to peer file transfer capacity. One can transfer files as part of a Microsoft Lync Online session without the use of email.

Online Meetings (Audio / Video / Web Conferencing)

Microsoft Lync Online meetings can be conducted by users to link from technically anywhere via PC-based video, audio, and web conferencing in both as scheduled meetings or as an ad-hoc collaboration sessions. In real time, Microsoft Lync Online users can share information, collaborate, and coordinate their efforts all in the same context.

    • Microsoft Lync Online Audio Conferencing

Office 365 allows audio conferencing through approved Lync dial in conferencing.

    • Microsoft Lync Online Video Conferencing

It can also support person to person and multi-party video conference through web camera and active speaker video for multiparty sessions. Users can schedule a meeting online with video which easily and smoothly escalate an instant messaging session to a video call.

    • Web Conferencing

Participants of the conference can avail desktop sharing, PowerPoint presentation, application sharing, annotations, virtual whiteboard, and polling capabilities.

Customer Support

  • For small businesses that has less than fifty (50) hosts, an online community support is available. They can post technical problems or questions to the Lync Online support blog and a Microsoft customer support representative shall respond within forty eight (48) hours.
  • For medium businesses and enterprises with above twenty five (25) hosts, a 24/7 support to IT administrators is available.

With Lync, employees can create groups within and outside the organisations. Customers and potential clients can view if company customer support is available. Tasks accomplishment and decision making will be made faster. Because of Microsoft Lync’s ability to collaborate, share information and coordinate tasks in real time, productive meetings are realized.

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