After several reports of iPhone 6s units shutting down, Apple admitted that they have discovered a problem in a few iPhone 6s smartphones. In a press statement, Apple acknowledged that some handsets have been shutting down unexpectedly.
Due to this concern, the company will replace the batteries for these devices at its branded retail stores and authorised service provider centres free of charge.
If you’re experiencing these issues with your iPhone 6s, Apple says there is no cause for concern, as it does not pose a safety issue. Apple also stated that it only affects devices within a certain serial number range that were manufactured in the last quarter of 2015.
Apple stated that the problem is limited to a small number of phones within a certain serial number range that were manufactured between September and October last year.
Apple said it was not a safety hazard, and appeared to suggest that a replacement battery, which the company will offer free, may resolve the problem. It did not say how many iPhone 6s phones were affected and in which markets.
The China Consumers Association and concerned IT Services in Australia and from different locations urged Apple to investigate problems with iPhone 6 and iPhone 6s phones that were automatically shutting down. The unexpected shutdowns were said to occur when the iPhone’s battery charge dropped to between 60 and 50 per cent.
The battery replacement comes within the week after Apple offered to repair for a reduced price of $149 iPhone 6 Plus devices that had display flickering or multi-touch problems.
That problem, which was labelled “touch disease” by IT press, is characterised by a grey, flickering bar on top of the display and an unresponsive touchscreen. Those who already had their phones fixed for the issue were offered a refund on the difference in the cost.
Apple’s wireless carrier partners are not involved in the battery replacement scheme for the iPhone 6s, so eligible users have to contact Apple retail stores, authorised service providers or IT support in Australia for their new batteries. Also, users have been advised by Apple to back up their data to iTunes or iCloud, to turn off their “Find My iPhone” settings, and erase all content and settings in preparation for the battery change.
“If your iPhone 6s has any damage such as a cracked screen, which impairs the replacement of the battery, that issue will need to be resolved prior to the battery replacement. In some cases, there may be a cost associated with the repair,” Apple stated.
If you believe that your iPhone 6s phone is affected by the issue, and have already paid to replace the battery, you may contact Apple about a refund as offered by the company. Also, according to the Apple website, “if your iPhone 6s has any damage, such as a cracked screen, which impairs the replacement of the battery, that issue will need to be resolved prior to the battery replacement. In some cases, there may be a cost associated with the repair.”